Blue Hudson Group

Blue Hudson Group
Making Knowledge Work!

Preliminary Curriculum

Personality Assessment – Myers Briggs Type Indicator

Career Orientation

State of the Hospitality Industry

Principles of Hospitality

Customer Relationship Management –

Guest Service and Internal Customer Management

Hospitality Operation – PBX, Guest Service, Guestroom attendance, Banquets, Restaurant, Security, Engineering, Room Service, Outlets

Communication

Public Speaking

Telephone Etiquette

Computer Applications - Word, Excel, Outlook

English – Writing

Internship (100 – 150 hours)

Hospitality Certification Coming Up Fall 2007 ...

The following is the preliminary proposal for the Hospitality Certificate at the Ulster County BOCES by Blue Hudson Group.

Goals-

Provide Skill Certification Program to meet the needs of the Hospitality Industry in the Ulster County

Attract, educate and train the right individual for a Career in Hospitality in the Ulster County.

Goals/Benefits:

Attract motivated staff – By assessing personality type of individuals looking to explore a career that provides people connections, flexibility, relationships, diversity, growth and travel.

Provide Adequate Training – By building a curriculum that prepares individuals to start or continue a career in hospitality when the industry doesn’t have the resources to maintain continue education.

Reduce Turnover - By educating staff about the reality of the job, build the right expectations, awareness of potential and commitment, encouraging staff to plan a career path.

Improve Customer Satisfaction - By building communication skills, customer service and an understanding of the business, students are trained to deliver quality service with confidence, which is the key of profitability in the hospitality industry.

Improve Employee Satisfaction – By delivering more knowledgeable, competent employees who know their job inside and out. The certification promotes job satisfaction, loyalty and pride.

Questions can be directed to:

Blue Hudson Group
Ana Barreto
Phone: 914-450-0934
ana.barreto@bluehudsongroup.com

Or
Ulster County BOCES
Virginia Carrig
Phone: 845-331-5050 Ext 2220 vcarrig@mhric.org

A special thanks to all the people and hotels who have given their time and input to ensure this project is a success (listed alphabetic):

Courtyard by Marriott Kingston - Mr. Ernest Thompson
Holiday Inn - Holidome Kingston - Ms. Debra Harris
Hudson Valley Resort - Ms. Karen Dahilgeren
Mohonk Mountain House - Mr. Jon Levin
Nevele Grande Resort - Mr. Bill Patsis
PineGrove Ranch & Family Resort - Ms. Cindy Norton

Please check back with us periodicaly for more updates...

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